Bank connections
Dime Shield uses Plaid for supported bank connections. Review the permissions presented when linking an account.
DIME SHIELD / security
Understand how your account works.
Clear information to help you manage access to your financial data.
Build my money planTHE BIG PICTURE
Understanding access is part of managing your money. This page explains the role of connected institutions, your account settings, and the policy information available to you.
Account access
Use a strong password and the account security options available in settings.
Your information
Read the Privacy Policy for details about data collection, service providers, and your choices.
01 / YOUR GUIDE
Know which service you are connecting.
Supported bank connections use Plaid. The connection flow presents the institution and requested permissions. Review those details before continuing, and use the institution’s own website when you need to confirm an account balance or payment.
- Connect only accounts you intend to include.
- Review connection prompts carefully.
- Use account settings to manage your connected information.
02 / YOUR GUIDE
Protect the account you use every day.
Use a strong, unique password and keep access to your sign-in email secure. Complete verification prompts inside the app. If a message asks you to share a password or one-time code, do not provide it through chat or email.
- Keep your sign-in information private.
- Sign out on shared devices.
- Contact support if you cannot access your account.
03 / YOUR GUIDE
Find the details behind the summary.
Our Privacy Policy explains the information collected, service providers, and available choices. Terms of Service describe the service and its limitations. Read those documents when deciding how you want to use Dime Shield.
- Review the Privacy Policy.
- Read the Terms of Service.
- Use the existing account deletion process for deletion requests.
The full details, in one place.
Read the Privacy Policy →Read the Terms of Service →GOOD TO KNOW
Your questions, answered.
Where can I review the privacy policy?
Use the Privacy link in the footer for the full policy and contact details.
Should I send support my bank password?
No. Do not include passwords, full account numbers, or verification codes in a support request.
Where do I request deletion?
Use the account deletion option in the app or the request link provided in the Privacy Policy.