Data deletion and account closure
Open privacy controls or check a deletion receipt
You can contact privacy@dimeshield.com to request deletion. Use your registered email address. Identity verification may be needed before action is taken; do not send passwords or verification codes.
Current account control
Under More → Profile, choose Request account deletion and confirm. A recent sign-in is required. This records a deletion request, disables access, and revokes app sessions. Owners and household members can request deletion of their own account. Erasure is not immediate: provider cleanup and retention review must finish before completion. Save your private request receipt.
Request personal-data erasure
Email privacy@dimeshield.com from your registered email address to request erasure or ask about your data. Identity verification may be needed. Never send passwords, verification codes, bank credentials, or full card numbers. Sending a request does not mean erasure has been completed.
Data covered by a request
A request can cover your profile, linked-account information, transactions, budgets, goals, notes, Rose conversations, support messages, and other personal data associated with your account. Ask about processing periods, any retained records, and the reason for retention. Financial institutions, app stores, and other independent providers manage their records under their own policies.
Subscriptions and shared accounts
Account closure does not cancel your subscription. Cancel recurring billing through Apple Account subscriptions or Google Play subscriptions to avoid further renewals. Closing an owner account can remove access to its shared household. Review this with household members before proceeding.